- SHIPPING -
CAN I CHANGE MY ADDRESS ON MY ORDER ONCE I HAVE PLACED IT?
Once an order is confirmed, we regret that you cannot change the delivery address. Please contact Customer Service at firstname.lastname@example.org if the order hasn’t shipped yet, we will be able to amend it for you.
CAN I SHIP TO A PO BOX?
Unfortunately, we cannot deliver to PO boxes or APO/FPO addresses.
DO YOU SHIP INTERNATIONALLY?
We can currently ship to Canada, Australia, US, Ireland, Singapore, HK, Japan, South Korea, France, Belgium and Germany and are regularly adding new countries to our international delivery list. If you wish to ship an order to a country that is not listed, please contact Customer Service. For more details, please check our SHIPPING & RETURNS policy page.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on the website are exclusive of taxes.
For UK orders, when you proceed to purchase your order, local sales tax will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.
For orders shipped overseas, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
View our shipping information for more detail.
WHEN WILL MY ORDER BE DELIVERED?
Delivery times will depend on the options you select at checkout; see our SHIPPING & RETURNS page for more information.
Orders are shipped on 6 days a week by 17pm GMT/BST Pending products being ready for shipping. Shipment days are Monday-Saturday, excluding federal holidays within the United Kingdom.
CAN I TRACK MY ORDER?
You will be able to track your orders when you sign in to your account or by using the tracking number on your confirmation email and entering it on The tracking website ( such as Royal Mail, DHL etc).
DO I NEED TO SIGN FOR THE DELIVERY OF MY ORDER?
This will depend upon delivery (we ship via Royal Mail & DHL).
DO YOU ACCEPT RETURNS?
If you are unsatisfied with a product, you may exchange or return items, excluding cosmetics Lingerie for hygiene reasons , within 30 days of purchase with your original receipt and packaging. All items are checked for stains, , faults, damage & dirt before shipment. If a product is returned with stains , damage, faults or dirty we reserve the right to refuse a refund under UK Law, due to further damage accumulated by yourself. All returns must be accompanied by the receipt, original packaging and unused in the same condition that was received. Shipping costs are non-refundable. All sales are final on cosmetics and lingerie unless damaged during transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please check our shipping & return policy for full details and exceptions.
WHAT HAPPENS IF I REFUSE MY DELIVERY?
Refused delivery will incur a £11 restocking fee and outbound shipping will not be refunded.
Shipping details to follow